Covid-19 Updates

We are Open!

Our Niagara-On-The-Lake storefront is open. The health and safety of our Guests and Hatters is always our top priority, so we kindly ask that you follow the new guidelines we have put in place.

  • We will be limiting the number of guests in our shop.
  • We will provide hand sanitiser for guests to use prior to entering the shop.
  • Please keep 2 meters apart from Hatters and fellow Guests whenever possible. 
  • Although we are accepting cash, debit or credit is preferred.
  • Since we cannot maintain a consistent 2 meter distance between our Hatters and Guests, we ask that you wear a mandatory face covering as per government bylaw. If you do not have one, we are happy to provide a disposable mask.
We have also implemented the following cleaning procedures to maintain maximum sanitation:
  • We have installed a Plexiglas barrier to our front cash desk (where Physical Distancing is difficult).
  • Payment Pin Pads are sanitised frequently.
  • We have one Hatter that is designated to the sanitation of hats and surfaces regularly throughout the day.

Please be kind. Foul language or disrespect to our Hatters and/or other guests will not be tolerated. 

Shipping Details: is always open!

  • $15 FLAT RATE within Canada
  • FREE SHIPPING over $125 within Canada
  • $25 FLAT RATE shipping to USA
  • FREE Local Pick-up. Choose pick-up as delivery method at time of checkout. Once your order has been picked, we will send you a confirmation email when your order is packaged.
  • See Full Shipping and Returns Details

Although we are are doing our best to process orders by the next business day, please expect delays with order processing and delivery.  Due to the increase in online shipments during the outbreak of COVID-19 along with decrease in postal staff, Canada Post has eliminated On Time Guarantees. There may also be delays during Custom inspections for US orders. We appreciate your patience. 


Please check back frequently, as the terms of our COVID-19 policies are subject to change.